Returns & Exchanges
At Oomomo, we want you to be completely satisfied with your purchase. If you are not happy with your items, we offer a 14-day return policy for unused products in their original packaging.
Check Eligibility
Ensure your items are unused, in original packaging, and accompanied by the original receipt within 14 days of purchase.
Contact Support
Email our customer service team with your order number and the reason for the return to receive a Return Authorization number.
Package Your Items
Securely pack the items in their original box and include the Return Authorization number clearly on the outside of the package.
Ship or Drop Off
Send the package to our distribution center using a tracked shipping method or visit any Oomomo retail location for an immediate exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing